Illusions Lounge House Policy
Illusions Lounge strives to provide responsible, safe and professional level of responsible service of alcohol. We will endeavour to serve customers in a responsible, friendly and professional manner, and abide by the conditions of our liquor license. Staff are on hand to assist customers in enjoying their time and to assist in their decision to drink in moderation and, where appropriate, avoid drinking activities that put customers at harm or risk. Management is committed to adhere to all liquor licensing laws.
The Staff and Management of Illusions Lounge promote the enjoyment of patrons and our community by enforcing the following House Rules:
All staff involved in the sale and/or service of alcohol must have completed an approved Responsible Service of Alcohol (RSA) course. At no time are staff to encourage excessive or unsafe drinking practices. We are committed to ongoing training to deliver best possible adherence to our policy.
At no time will any person exhibiting any of the following, be admitted into, or served in the venue:
We reserve the right to define ‘intoxication’ for the safety of our patrons and the local neighbourhood
VIP members must present a current / valid Illusions Lounge membership card to receive discounts or promotions.
Illusions Lounge offer a full range of non-alcoholic and low alcoholic beverages. This includes juice, soft drink, and water. Further, it is a commitment of the venue that a variety of low strength and mid strength beverages are offered. They are displayed prominently and always at a lower price than their full strength counterparts.
PLEASE CONSIDER OUR NEIGHBOURS
Illusions Lounge is situated near residential areas. It is asked that patrons please leave the venue and surrounding area clean and with minimal noise. Patrons who make excessive noise, loiter or otherwise disrupt the good order of the neighbourhood will not be re-admitted to the venue.
Taxi services are available upon request, staff can assist.
Respect, courtesy and dignity are the standards by which patrons will be dealt with whilst on our premises. Whilst keeping this in mind, all staff including security will be mindful of refusing service and/or entry to any patron who displays any signs of intoxication (as per RSA), cannot prove their age or is generally unruly.
PROOF OF AGE
Entry to Illusions Lounge will require one of the following:
The wearing of 'colours' is not permitted in this venue.
Management reserves the right to refuse admission or service to any person or persons failing to comply with the following dress requirements.